REFUND, RETURN & REPLACEMENT POLICY

Effective Date: 21 August 2026

Last Updated: 21 August 2026

At Rare Store, we carefully inspect, verify, pack, and dispatch our products before shipment. As many of our products, including Rudraksha and Shaligrams, are natural and individually unique, we follow the policy below for returns, replacements, and refunds.

1. 1-DAY RETURN & REPLACEMENT WINDOW

Our standard return/replacement window is 1 day from the date of delivery.

Customers must contact us within this period if they receive a wrong, damaged, defective, or materially incorrect product. Requests made after this period may not be accepted, except where required by applicable law.

2. UNBOXING VIDEO

An uninterrupted unboxing video is required for claims involving a wrong, damaged, defective, or missing product.

The video should clearly show:

• The unopened package
• Shipping label
• Condition of the package
• Opening of the package
• Product and all contents received

The video should be continuous and unedited wherever reasonably possible.

If an unboxing video is unavailable, Rare Store may request photographs, videos, packaging evidence, or other information before deciding the claim. This requirement does not limit any rights that cannot legally be excluded.

3. ELIGIBLE CASES

A replacement or other appropriate resolution may be provided for:

• Wrong product received
• Product damaged during transit
• Product defective on arrival
• Materially incorrect product, where it does not reasonably correspond to the product ordered or described

All claims are subject to verification and inspection.

4. CASES NOT NORMALLY ELIGIBLE

Returns or replacements are generally not accepted for:

• Change of mind or personal preference
• Size or weight preference when specifications were provided on the product page
• Natural variations in shape, colour, texture, markings, size, or weight
• Differences caused by lighting, photography, or screen settings
• Damage caused after delivery
• Products that have been washed, soaked, altered, cut, drilled, polished, modified, or otherwise tampered with
• Products returned without required original packaging, certificates, inserts, or accessories
• Claims made after the 1-day period, except where required by applicable law
• NATURAL PRODUCT VARIATIONS
  • Rudraksha and Shaligrams are natural products. Variations in appearance, markings, texture, shape, openings, colour, size, and other physical characteristics are normal and do not automatically constitute a defect.

Customers are advised to review the product photographs, dimensions, weight, and description carefully before placing an order.

5. RETURN CONDITION

Where a return is approved, the product must generally be returned in the same condition in which it was received, unused and unaltered, together with the original packaging and applicable accessories or documentation.

Do not send any product back without first receiving return instructions from Rare Store.

6. INSPECTION & RESOLUTION

All return and replacement requests are subject to inspection.

Rare Store may review the unboxing video, photographs, product condition, packaging, order records, dispatch records, and other relevant information before determining the appropriate resolution.

If an identical replacement is unavailable, Rare Store may offer an appropriate alternative, store credit, or refund, as applicable.

7. REFUNDS

Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment mechanism, subject to payment-provider requirements and applicable law.

Processing times may vary depending on the relevant bank, payment gateway, or financial institution.

For Cash on Delivery (COD) orders, customers may be required to provide accurate bank/payment details for an eligible refund. Rare Store will never require sensitive information such as a UPI PIN, banking password, or card security code to process a refund.

8. PARTIAL PREPAID COD & RTO

Where a partial-prepaid COD option is offered, any applicable advance amount or fee will be communicated during checkout.

If an order is returned to origin (RTO) due to refusal, incorrect address, customer unavailability, or repeated failed delivery attempts, applicable shipping, handling, payment-processing, or other non-recoverable charges may be deducted where permitted by law.

Any mandatory refund rights will remain unaffected.

9. RUDRAKSHA & SHALIGRAM AUTHENTICITY

Every Rudraksha sold by Rare Store is checked and verified in-house before listing or shipment. Official laboratory verification from a recognised Nepali laboratory may be arranged upon request for an additional charge, where available.

Shaligrams are sourced from trusted sources and individually checked and selected before listing or shipment. Traditional Shaligram classifications may vary between religious traditions and sources.

Traditional religious or spiritual descriptions are provided for informational purposes and are not guarantees of medical, financial, spiritual, or other personal outcomes.

10. HOW TO REQUEST A RETURN OR REPLACEMENT

Contact us within 1 day of delivery at:

Email: info@rarestore.co.in

Please provide:

• Order number
• Customer name and contact details
• Description of the issue
• Clear photographs
• Unboxing video, where applicable
• Photographs of the package and shipping label

Our team will review the information and provide further instructions where the claim is eligible.

11. IMPORTANT LEGAL PROVISION

Nothing in this policy is intended to exclude or restrict any consumer right, refund right, replacement right, warranty, or other protection that cannot legally be excluded or restricted under applicable law. Where a mandatory legal requirement applies, that requirement will prevail.

12. CONTACT US

Last Updated: 21 August 2026