Shipping Policy

Effective Date: September 9, 2026

At Rare Store, we are committed to ensuring that your order is packed securely and delivered safely. Please read the following Shipping Policy carefully before placing your order.

1. Shipping Coverage

We currently ship products to addresses within India.

Orders are shipped through reliable third-party courier and logistics partners. The courier partner may vary depending on the delivery location, availability, and serviceability.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment verification.

Orders placed on Sundays, public holidays, or during exceptional circumstances may be processed on the next available business day.

For certain products requiring additional verification, certification, activation, or special preparation, dispatch may take additional time. If applicable, the expected processing time will be communicated to the customer.

3. Estimated Delivery Time

After dispatch, the estimated delivery time generally depends on the destination:

  • Major cities and metropolitan areas: approximately 2–5 business days
  • Other locations: approximately 4–7 business days
  • Remote or difficult-to-service areas: delivery may take longer

These are estimated delivery timelines and not guaranteed delivery dates.

Delivery may be delayed due to factors beyond our control, including weather conditions, natural disasters, transportation disruptions, strikes, courier operational issues, public holidays, government restrictions, or other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the order value, delivery location, shipping method, and other applicable factors.

If free shipping is offered for a particular product or order, the applicable terms will be displayed on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing the available tracking information.

Customers can use the provided tracking details to monitor the shipment through the respective courier service.

Please allow some time after dispatch for tracking information to become active in the courier system.

6. Cash on Delivery (COD)

Where Cash on Delivery is available, the COD option may be subject to:

  • Delivery-location serviceability
  • Order value limits
  • Courier availability
  • Additional applicable charges

COD availability may vary from one location to another and may not be available for every product or order.

If a COD or partial-prepaid fee is applicable, it will be displayed before order confirmation.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat/Building number
  • Street/Locality
  • City
  • State
  • PIN code
  • Valid mobile number

Rare Store will not be responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated address or an unreachable phone number.

If a shipment is returned to us because of an incorrect address, customer unavailability, refusal to accept the parcel, or repeated delivery failure, additional shipping charges may apply for re-dispatch.

8. Delivery Attempts

Courier partners generally make multiple delivery attempts according to their operational policies.

Customers should ensure that someone is available to receive the parcel at the provided delivery address.

If the shipment is returned to Rare Store after unsuccessful delivery attempts, the customer may be required to pay applicable re-shipping charges before the order is dispatched again.

9. Delayed Shipments

Rare Store makes reasonable efforts to dispatch and deliver orders within the estimated timelines. However, delivery delays can occur because of circumstances beyond our control.

If your order appears to be significantly delayed, please contact us with your order details so that we can assist in checking the shipment status with the courier partner.

A delay in delivery does not automatically qualify an order for cancellation, refund, or compensation unless otherwise required under applicable law or expressly agreed by Rare Store.

10. Damaged or Tampered Packages

Customers are advised to carefully inspect the outer packaging at the time of delivery.

If the package appears to be damaged, opened, or tampered with, please record a clear unboxing video from the moment the package is received and before it is opened.

The unboxing video should clearly show:

  1. The condition of the outer package
  2. Shipping label and order details
  3. Opening of the package
  4. The complete contents of the package

This video may be required for us to investigate and process any claim relating to damage, missing items, or an incorrect item.

Claims without sufficient evidence may be difficult to verify and may not be accepted.

11. Missing, Wrong, or Damaged Items

If you receive a wrong, missing, or damaged product, please contact us as soon as possible after delivery.

For such cases, an unboxing video is mandatory for verification.

After receiving the necessary information and evidence, Rare Store will inspect the claim and determine the appropriate resolution, which may include replacement or another remedy where applicable.

Products damaged after delivery due to improper handling, washing, alteration, misuse, or other customer-related causes will not be considered shipping damage.

Please refer to our Refund & Return Policy for detailed eligibility conditions.

12. Refusal of Delivery

Customers are requested not to refuse delivery without contacting Rare Store first.

If an order is refused or returned because the customer was unavailable, refused to accept the parcel, or otherwise failed to receive the shipment, Rare Store may deduct applicable shipping and return-shipping costs from any eligible refund.

For COD orders, repeated refusal of shipments may result in restrictions on future COD availability.

13. Shipping Restrictions

Certain locations may be temporarily or permanently unavailable for delivery due to courier serviceability restrictions.

If the delivery address is found to be non-serviceable after an order has been placed, Rare Store may contact the customer to request an alternative address or may cancel the order and issue an applicable refund.

14. Changes to Shipping Address

Customers should verify their shipping address before placing an order.

If you need to change your delivery address after placing an order, contact us as soon as possible. Address changes can only be accommodated before dispatch, subject to operational feasibility.

Once an order has been dispatched, the delivery address generally cannot be changed by Rare Store.

15. International Shipping

At present, Rare Store ships only within India.

We do not currently accept or process international shipping orders.

16. Force Majeure

Rare Store shall not be held responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, civil unrest, government restrictions, epidemics, transportation disruptions, strikes, courier network disruptions, or other unforeseen events.

17. Contact Us

If you have questions regarding your shipment, delivery status, or any shipping-related issue, please contact us:

Rare Store
Email: info@rarestore.co.in

When contacting us regarding an order, please provide your Order ID and registered contact details so that we can assist you efficiently.

Note: By placing an order on the Rare Store website, you acknowledge and agree to the terms of this Shipping Policy.